This course determines the fundamentals of customers service quality, its relationship to customer loyalty and resolution of customer service failures via a GAPS model.

This course provides a basic understanding of banking products, as well as bank management and structure. Participants will learn the fundamentals of risk management and internal control in banks and gain an understanding of the changing landscape of banking.

OVERVIEW To increase commercial loan profits and decrease portfolio risks, organizations need commercial lenders and credit analysts who can effectively identify and mitigate loan risks, make sound credit decisions, and create profitable client relationships. This course provides a comprehensive foundation in commercial lending skills and enables your organization to compete successfully in the commercial business […]

While accountants must learn to prepare financial statements, lenders must learn to deconstruct them
to understand their impact on the company’s financial health. This course presents accounting from the
lender’s point of view, and demonstrates the skills participants need in order to make informed credit
analysis decisions. Participants also learn the complex accounting principles used by large corporations.

A course from where you will gain sufficient knowledge about Myanmar’s legal and regulatory framework to establish sound business presence in the local market.

The Certified Associate in Project Management (CAPM)® is an entry level certificate from the Project Management Institute (PMI) for project managers or people who are interested in entering the field of project management. This three day course is designed to teach the fundamental knowledge, terminology and processes of effective project management and prepare the student to sit for the CAPM® credential examination.