- Commercial Banking
- Retail Banking
- Private Banking
- Project Management
- Education Consultants
- Certified Project Management Professional (PMP)®
- Certified Associate in Project Management (CAPM)®
- Certified Retail Banker
- Certified Cards and Payments Professional (CCPP)
- Certified Wealth Manager
- Certified Branch Manager
- Credit Performance Certified Professional
This Course considers the moral principles underlying business ethics and establishes the links with customer trust.The Course also deals with the separation of owneship (shareholders) and control (Managers) and the resulting information asymmetry.Finally, sources of compliance risk are identified while considering the crucial role of the compliance department.
This course consider the role of the retail bank in the economy, sources of finding, calculation of common retail banking metrics and analysis of both the liability and asset sides of the balance sheet.
Identifying the core attributes of financial services products, their respective roles and functions in a retail bank and how they serve the customer’s needs.
This course analyses the development of traditional retail banking channels, customer choices, technological advancement and the importance of multichannel management.
This course provides an overview of key marketing principles and processes, their practical application in retail banking and the importance of a customer-certric marketing approach.
This course identifies key factors for success when selling financial services; meeting customers needs as well as achieving your company ‘s financial goals.
This course identifies the sources of operational risk and techniques to ensure the effective management of retail banking processes,including queuing theory, Little’s Law and the Pareto Principle.
This course identifies the main sources of risk in retail banks, key issues in credict loss management and evaluation of the main approaches to managing credit risk.
This course demonstrates that the basis of an optimal long-term bank-customer relationship is one which serves the long-term needs of the customer- and also serves the long-term profitability of the bank,as a result.
This course considers the central issues of direct marketing and direct response marketing in retail banking. The course teaches an integrated communications strategy that covers internet marketing, the role of emil direct marketing, the 7Cs model of website design and the role of mobile marketing and social networks.
This course considers fundamental issues in effective product portfolio management by analyzing processes involved in product development and the criteria to evaluate the product portfolio.
This course utilises the 5Cs model as the basis for establishing the creditworthiness of SME borrowers.We present an SME lending risk scorecard, examine the mechanics of loan pricing, consider the credit risk evaluation procedure for unsecured loans, caculate expected looses and consider risk implications in the bank’s loan portfolio.