Enter your keyword

Course

VIEW BY

Showing 13–24 of 73 results

24

RB204 People Management

$150.00
12 Hours Post Graduate

This course  emphasises that People Management is based on the Resource-Based View of the organisation. We show that effective people management and employee engagement increases employee productivity, which in turn increases economic profit and shareholder value creation.

24

RB205 Customer Care

$150.00
12 Hours Post Graduate

This course  emphasizes that customer care is an organisational commitment and a strategic objective. We consider actions that create a culture of customer care and provide methods for practical implementation.

24

RB206 Peformance Management

$150.00
12 Hours Post Graduate

This course  considers performance management and measurement in retail banks with emphasis on managing for value, KPIs for people performancee measurement, transfer pricing and divisional perfomance and bank branch management metrics to monitor performance.

24

RB207 Operation II

$150.00
12 Hours Post Graduate

This course  deals with the operational issues and business implications of IT project management in retail banking.We examine behavioural issues and resource planning in bank branches and call centers, highlighting key considerations based on practical scenarios.

24

RB208 Balance Sheet Management

$150.00
12 Hours Post Graduate

The course  deals with moral hazards that arise from the financial intermediation process. We discuss the capital allocation process required credit,operational and market risk and introduce fundamental properties of interest rate risk through a duration gap analysis.

24

RB209 Risk Management

$150.00
12 Hours Post Graduate

This course covers the fundamental principles of risk and capital management: the measurement  and management of operational risk, market risk, and funding liquidity risk and concludes with the elements of risk-based pricing.

24

RB210 Financial Management

$150.00
12 Hours Post Graduate

Financial analysis around key banking metrics, including a more detailed financial statement analysis with CAMELS as a guideline.

24

RB301 Leadership in Retail Banking

$150.00
12 Hours Post Graduate

This course presents several models of leadership and proposes that principled leadership is most appropriate for leadership in retail banking. An effective leader in retail banking creates a moral compass for all employees and inspires them to serve customer’s needs and,there by, to create long-term profitability for the bank.

24

RB303 Achieving Profitable Growth

$150.00
12 Hours Post Graduate

This course presents three strategic alternatives for achieving profitable growth in retail banks: streamlining the existing product portfolio and adding new products within the home market; new channels in the home market and for the existing product portfolio; and new markets using the same business model.

24

RB302 Business Strategies for Retail Banking

$150.00
12 Hours Post Graduate

This course considers the development and execution of business strategies in retail banking. The crucial link of executive strategy that connects the bank’s business strategy to its financial performance is emphasized along with the predominant role of appropriate KPls in generating employee motivation and engagement that will serve to increase the likelihood of success.

24

RB305 Goverance and Ethics

$150.00
12 Hours

This course presents the underlying theories of corporate governance in retail banking and the role of important corporate governance instruments in monitoring the actions of senior management.This course also presents a link between the operational structure of a retail bank and the risks that may emanate from it, concluding with a discussion of the potential link between silos and ethical behaviour of bank employees.

24

RB306 Operational Excellence

$150.00
12 Hours

This module considers operational excellence in retail banking as an enabler of management’s strategic objective of value creation through customer-centricity.The design and development of a multichannel strategy is also considered along with impediments to successful implementation.