- Commercial Banking
- Retail Banking
- Private Banking
- The Future of Finance Myanmar Fellowship
- Myanmar Women Leaders Program
This Course considers the moral principles underlying business ethics and establishes the links with customer trust.The Course also deals with the separation of owneship (shareholders) and control (Managers) and the resulting information asymmetry.Finally, sources of compliance risk are identified while considering the crucial role of the compliance department.
This course consider the role of the retail bank in the economy, sources of finding, calculation of common retail banking metrics and analysis of both the liability and asset sides of the balance sheet.
Identifying the core attributes of financial services products, their respective roles and functions in a retail bank and how they serve the customer’s needs.
This course analyses the development of traditional retail banking channels, customer choices, technological advancement and the importance of multichannel management.
This course provides an overview of key marketing principles and processes, their practical application in retail banking and the importance of a customer-certric marketing approach.
This course identifies key factors for success when selling financial services; meeting customers needs as well as achieving your company ‘s financial goals.
This course determines the fundamentals of customers service quality, its relationship to customer loyalty and resolution of customer service failures via a GAPS model.
This course identifies the sources of operational risk and techniques to ensure the effective management of retail banking processes,including queuing theory, Little’s Law and the Pareto Principle.
This course identifies the main sources of risk in retail banks, key issues in credict loss management and evaluation of the main approaches to managing credit risk.
This course demonstrates that the basis of an optimal long-term bank-customer relationship is one which serves the long-term needs of the customer- and also serves the long-term profitability of the bank,as a result.