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Retail Banking I

Why you should enroll the CRB Programme 

  • Fast-track your career prospects with a unique certification.
  • Gain competitive advantage over and above your peers.
  • Obtain an internationally recognised qualification that can open doors worldwide.

This level is designed to introduce the theoretical and practical core competences that are required to sit for an exam. Upon successful completion, candidates may use the designation ARB I and advance to RB II level.

Modules

24

RB101 Business Ethics and Compliance

$150.00
12 Hours Post Graduate

This Course considers the moral principles underlying business ethics and establishes the links with customer trust.The Course also  deals with the separation of owneship (shareholders) and control (Managers) and the resulting information asymmetry.Finally, sources of compliance risk are identified while considering the crucial role of the compliance department.

New
24

RB102 Retail Banking Overview

$150.00
12 Hours Post Graduate

This course consider the role of the retail bank in the economy, sources of finding, calculation of common retail banking metrics and analysis of both the liability and asset sides of the balance sheet.

24

RB103 Products

$150.00
12 Hours Post Graduate

Identifying the core attributes of financial services products, their respective roles and functions in a retail bank and how they serve the customer’s needs.

24

RB104 Channels

$150.00
12 Hours Post Graduate

This course analyses the development of traditional retail banking channels, customer choices, technological advancement and the importance of multichannel management.

New
24

RB105 Marketing

$150.00
12 Hours Post Graduate

This course provides an overview of key marketing principles and processes, their practical application in retail banking and the importance of a customer-certric marketing approach.

24

RB106 Effective Sales Management

$150.00
12 Hours Post Graduate

This course identifies key factors for success when selling financial services; meeting customers needs as well as achieving your company ‘s financial goals.

24

RB107 Customer Service Quality

$80.00
18 Hours Post Graduate

This course determines the fundamentals of customers service quality, its relationship to customer loyalty and resolution of customer service failures via a GAPS model.

New
24

RB108 Operations I

$150.00
12 Hours Post Graduate

This course identifies the sources of operational risk and techniques to ensure the effective management of retail banking processes,including queuing theory, Little’s Law and the Pareto Principle.

24

RB109 Credit Loss Management

$150.00
12 Post Graduate

This course  identifies the main sources of risk in retail banks, key issues in credict loss management and evaluation of the main approaches to managing credit risk.

24

RB110 Relationship Management

$150.00
12 Hours Post Graduate

This course  demonstrates that the basis of an optimal long-term bank-customer relationship is one which serves the long-term needs of the customer- and also serves the long-term profitability of the bank,as a result.